Vietnam's Grab drivers call for boycott
Grab drivers in Vietnam are organizing a social media-driven boycott this weekend, protesting a recent increase in service charges. Drivers claim that changes to Grab's payment structure in July have led to deductions as high as 50 percent of the fare, significantly reducing their net income. For motorcycle rides, this leaves drivers with approximately 2,600 dong ($0.10) per kilometer, and for car trips, about 6,000 dong ($0.2317) per kilometer, before fuel and maintenance costs. The Vietnam Grab Driver Community, a Facebook group with 169,000 members, is a key platform for the protest. Grab, one of Vietnam's largest ride-hailing and delivery operators, stated it is engaging with its driver community to address concerns and maintain stable operations.
The driver boycott against Grab in Vietnam reflects a growing tension between gig economy platforms and their workforce across Southeast Asia. While Grab states it is engaging with drivers, the core issue of income sustainability for drivers remains a critical challenge. The reported 50 percent deduction rate, if accurate, leaves drivers with extremely low net earnings, making it difficult to cover operational costs and living expenses in Vietnam. This situation in Vietnam points to the precarious balance ride-hailing companies must strike between profitability and driver welfare. For Grab, maintaining its market position in Vietnam, where it is a dominant player, depends on resolving these disputes without alienating its driver base. The risk for Grab is not just a temporary service disruption, but a long-term erosion of driver loyalty that could benefit competitors or lead to increased regulatory scrutiny across the region.
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