‘Digitalisation should not create a divide’: Gobind urges inclusive tech push

Malaysia's Digital Minister Gobind Singh Deo is pushing for digital inclusion, but implementation presents a significant challenge. His call to ensure technology benefits the "digitally less literate, elderly, low-income groups and small entrepreneurs" is ambitious. These are distinct user groups with varied needs. A one-size-fits-all approach will fail.

This initiative sets a high bar for Malaysia's digital agencies. The Madani Kita Programme, mentioned by Deo, aims to bring government closer to the people. This is a good first step for engagement. However, the true test will be concrete policy changes and resource allocation. Other ASEAN nations like Thailand and Vietnam have struggled with similar broad mandates. Their efforts often lack specific, measurable outcomes for vulnerable groups.

The thing to watch is Malaysia's 2027 budget allocation for digital literacy programs. Specific funding for targeted training and infrastructure in rural areas would show real commitment. Without clear metrics and dedicated resources, this risks becoming another aspirational policy statement.