Backbase Names Two CTOs to Lead Digital, Agentic Banking

Backbase's decision to appoint two CTOs, one for Digital Banking and another for Agentic Banking, reflects a strategic recognition of two distinct technological paths within financial services. CEO Jouk Pleiter explicitly states that modernizing existing digital banks and building what he terms the "agentic bank that comes next" require different paces, risk tolerances, and engineering approaches. This organizational structure aims to provide focused leadership for each transformation.

Greg Fahy, leading Digital Banking, will oversee the company's established business serving over 120 banks. His responsibilities include the "Delivery Factory," an AI-powered system that Backbase reports has enabled teams to complete implementations, migrations, and upgrades twice as fast as traditional methods across more than 10 projects in the past year. This suggests a focus on optimizing and accelerating existing digital infrastructure for current banking needs.

Deepak Pandey's role as CTO for Agentic Banking focuses on the development of AI agents capable of handling customer requests while adhering to banks' internal policies and controls. This emerging area leverages Backbase's Banking OS and includes its "Conversational Banking" solution, which became generally available in October and is now in production at over 10 banks. The foundation for this capability was strengthened by Backbase's acquisition of Kasisto's agentic AI platform in June 2026, indicating a significant investment in autonomous AI for customer interaction.