Amap and Sands China mark the delivery of the first Tutu robots, with expected indoor navigation and 3D resort previews

The deployment of Tutu robots at Sands China's resorts represents an expansion of embodied AI into the tourism and hospitality sector. While the initial activation at NBA House demonstrated basic navigation, interaction, and multilingual question-answering capabilities over an 11-hour shift, the subsequent integration into broader resort environments will present a different set of operational demands.

Moving from a contained space like NBA House to a full resort introduces new challenges. These include longer service periods for the robots, a wider distribution of visitor requests across more locations, and the need for closer coordination with existing staff workflows. Amap and Sands China acknowledge these complexities, stating that reliable equipment, effective task scheduling, and coordination among multiple robots will be necessary for successful integration.

Amap's partnership extends to providing comprehensive indoor navigation and 3D resort models within its app, leveraging spatial intelligence technology. This integration aims to enhance the visitor experience by allowing guests to preview resort areas and navigate more efficiently. The collaboration seeks to refine these services by combining Amap's technological capabilities with Sands China's operational experience in hospitality settings.